Support


 
 Contact Us:
 

866-444-1333

info@countrycomm.ca

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Technical Support 24 Hours day, 7 Days a Week
for issues that interrupt your use of the service!

 

If you are unable to make or receive phone calls, before you call to report an issue, please try the following:

  • make sure  that the phone and adaptor connections are all connected.

If everything is connected and the internet is up,

  • unplug the power supply for the phone adaptor and wait 2 minutes,

  • plug the power back in and try to make a phone call in 5 minutes.

After completing the above and your system still does not work
please contact support services

 

Contact Support

By Phone:

866 444-1333
  

Please have your phone number
and account number available
when you call.

 

By Email:

support@countrycomm.net
 

Please include your name,  phone number and a brief description of the problem you are experiencing.

 

► Refund & Cancelation Policy

Billing Questions and Sales: Our administrative and sales offices are available to answer questions or take registration request via the phone is open Monday to Saturday from 8 am to 8 pm EST.  You can also send your questions via email or sign up for service on-line.
  

Phone: 866 444-1333     |     Email: info@countrycomm.net

 

 

 

 

Getting Started - Setting Up Your Service

 

What’s included:

  • VoIP Telephone Adapter

  • Ethernet Cable

  • AC Power Adapter

 

Equipment you will need:

  • Broadband Connection --  DSL, cable modem, or other high-speed Internet connection

  • Router -- To share your broadband connection with more than one device.

  • Traditional Analog Telephone

 

 * Some internet providers supply modem & router as a one unit combination

 

  

Installing the VoIP Adapter

 

In order to start using your VoIP VoIP service, you will need to install your VoIP Phone Adapter.

Below is the diagram of finished installation. Please read the following VoIP setup instructions carefully.

 

 

  

  1. Before you begin, make sure that your computer, modem, router and the VoIP VoIP adapter are turned off (for modems without an off/on switch just unplug the power to the unit).
     

  2. Connect the ethernet port on the VoIP phone adapter to a spare ethernet port on your router (the same type of port your computer is connected to) using the ethernet cable included in the kit.
     
     

  3. Connect your telephone to the phone port on the VoIP phone adapter using a standard telephone cable.
     

  4. Turn on your modem and router and wait for them to start up (typically, when all lights have turned green.)
     

  5. Plug the power adapter into the power jack on the VoIP VoIP adapter and then into an electrical outlet. This will turn the VoIP phone adapter on.
     

  6. Wait for few minutes and than pick up the telephone handset and listen for a dial tone. This indicates that the VoIP phone adapter is working; 

You are now ready to make calls!

 

  
 

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